Marriott Management Ignores Police reccommendations during Crime Wave.

While attending an Audina sponsored continuing education seminar at the Lake Mary Marriott this Friday and Saturday, my vehicle was broken into. Well, normally I might just chalk it up to bad luck, or being in the wrong place at the wrong time. But, this burglary was incredibly brazen, committed sometime between 1:30 and 5:30 Friday afternoon, less than a hundred feet from their convention center entrance in their parking lot.

Upon discovery of my loss, I immediately went to their front desk, reported it and asked about the availability of the security tapes for their parking lot. And, though there was a camera directly over their main desk, I was informed that they did not monitor their parking lots, or the exterior at all.

Upon arrival of the Lake Mary P. D., who took the report, I was advised that this was an unaddressed, ongoing issue and that the police were there for the same thing multiple times each week. Discreet interviews with their several of their own staff revealed a local frustration and acknowledgment of a real problem that corporate was failing to address.

Below is the text of the email I left on their corporate server:
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Dear Marriott:

My vehicle was burglarized, less than 100 feet from your convention center entrance, Friday in broad daylight, while I was attending a seminar at your Lake Mary Resort.

The responding officer and several members of your own staff indicated that mine was only the latest in an ongoing crime wave involving your parking lot.

Both the local police, their report records and your own staff confirm an unaddressed security issue that is and has been ongoing.

I have two questions for Marriott:

First, what level of victimization of your guests do you deem acceptable before effective security measures are taken?

Second, how long should I have to wait for someone from your corporation to call to make arrangements to pay for replacement of my lost personal property and repair of my vehicle?

Very Truly Yours

R. D. Taylor